1. How do I contact your Customer Support Executive?
What is the support model?
2. Can I search for key terms/concepts?
3. Where can I post the queries?
4. Where can I find answers to the quiz?
5. Whom should I contact for assistance?
6. How do I assess my progress?
7. I had to stop during the middle of the course. How can I get back to the
place where I stopped?
8. How do I navigate between sections?
9. Can I view all the page names in a unit?
10. Where can I find the meaning of key term?
11. Where can I take notes?
12. How do I view the notes that I have stored?
13. I have forgotten my password. How do I reset/lookup my password?
14 Can I buy the content alone?
15. Can I buy a single course? How do I buy it?
16. How do I find the price of a course?
17. What payment methods are accepted?
18. Can I cancel one or more licenses after I place an order? If so, how?
19. What sort of course formats/delivery types are available?
20. What do I need on my system to take a KESDEE e-tutorial?
21. Do I need to download and install any plugins to access the product?
22. What are the system requirements for Internet /Intranet Version?
23. What are the databases supported by the product?
24. What are the web servers supported by the product?
25. Can I print/download these courses?
26. Is there a bookmark feature for Diagnostic / Mock exams?
1. How do I contact your Customer Support Executive? What is the support
model?
KESDEE offers free 24 x 7 Customer Support. You can send your queries to our Customer Support Team at support@kesdee.com. Queries will be responded within 24 hours.
2. Can I search for key terms/concepts?
Yes, you can by clicking the Search icon on the toolbar and using key terms/concepts as search words.
3. Where can I post the queries?
Users can correspond with other users, tutors, and training managers by using our Messaging Inbox/Compose facility. The feature has the option to store addresses.
4. Where can I find answers to the quiz?
Contact your Training manager/Coordinator to find the answers for the quiz. If you
do not have a Training Manager, you can email the quiz question to support@kesdee.com for the answer.
5. Whom should I contact for assistance?
You can contact the training manager for any queries related to course association, progress reports, and answers to quizzes by clicking on the messaging icon.
For assistance on any subject, you can contact content expert by clicking on the messaging icon.
Please note that answers and clarifications for all the posted queries will be addressed to the Training Manager's email id. If you do not have a Training Manager, your clarifications will be addressed to your email address, provided at the time of purchasing the product.
6. How do I assess my progress?
Click on the Progress icon on the toolbar to assess your progress at any point of time during the training.
7. I had to stop during the middle of the course. How can I get back to the
place where I stopped?
On the Welcome Screen, click on the 'Proceed from my Last Session' link.
8. How do I navigate between sections?
Click on the arrows from the status bar to navigate between the pages. Also, at any point of time, you can view the course library by clicking on the icon.
9. Can I view all the page names in a unit?
You can view all the page names in a unit. Click on the Index icon on the status bar to view all the page names in a unit.
10. Where can I find the meaning of key term?
Click on the Glossary in the course library to view the meaning of key terms.
11. Where can I take notes?
Click on the Notepad icon on the toolbar to make and store notes.
12. How do I view the notes that I have stored?
Click on the Notepad icon on the tool bar. If you have already stored notes for the current page, your notes will be displayed. You can also update your notes here.
13. I have forgotten my password. How do I reset/lookup my password?
Operating System: Windows Vista, Windows XP, Windows 7 (Recommended), Mac OS X 10.4.11 or higher
RAM: Minimum 256 MB of RAM, higher is recommended.
Screen Resolution: 1024 * 768 pixels or higher.
Software Requirement: MS Word, MS Excel or OpenOffice to open .doc and .xls files.
Browser Plugin: Adobe Flash Plugin ™ 10.x or more, latest version recommended.
Adobe Acrobat Reader ™, Latest version recommended. JRE 1.7, latest version recommended.
Internet Connection
Minimum 256 kbps Internet Connection, higher recommended.